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Frequently Asked Questions

How do I know I need therapy?

People seek therapy for a variety of reasons; sometimes they feel stuck in a situation, are in a crisis or have experienced trauma.  Clients may need help dealing with overwhelming and intense emotions.  It’s a very personal decision.  Everyone wants to be heard and listened to, and finding a therapist that can provide a supportive and non-judgmental atmosphere to discuss your concerns and move forward and improve your well-being.

How can a psychotherapist help?

Psychotherapy sessions consists of a person meeting with a psychotherapist over a period of time to talk about their challenges. A psychotherapist is trained to be a professional listener, to help you get to the root of your problems, to overcome emotional challenges and to make positive changes in your life

Will what I discuss in therapy remain confidential?

Yes.  This is an important part of the therapeutic relationship.  No information will be shared with anyone without written or verbal informed consent to do so.  Details of the confidentiality agreement will be discussed at the initial session.

What will sessions look like?

At the initial session, the client will be asked a series of questions about current concerns, goals and history of the concern, to be able to assess the client and help formulate a treatment plan.  The treatment plan will be made in collaboration with the client and will include details such as an action plan or skill practicing expectations and how frequent appointments will be. 

What types of device do I need to do online therapy?

You can use your phone, tablet, or computer for our video sessions. The platform is simple to use from any device with a camera and a microphone. Once a session has been scheduled, I will send you a link to my virtual waiting room. Simply click on the link and I will start our session at the scheduled time.

Is online therapy secure?

In order to protect your privacy, I use a Health Insurance Portability and Accountability Act (HIPAA) compliant, video conferencing platform (Doxy.me). Please see their website for details.  It is the client’s responsibility to ensure they are in a confidential and comfortable space.

Does OHIP cover sessions?

Unfortunately no. Psychotherapy is not covered by OHIP or the Ontario Health Insurance Plan. Psychotherapists are independent professionals who must be paid directly by you. However, our fees may be covered by your personal healthcare plan through your workplace, or a separate health insurance plan that covers psychotherapy.  Please check with your insurance provider to see if services are covered.  Please note that I work under the clinical supervision of a licensed Psychological Associate with the College of Psychologists of Ontario.

Questions?

I’m happy to answer any questions you may have.

Visit my contact page or send an email to lkoole@rogers.com and I will be happy to get back to you.


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